I make product portfolios perform.

Director of Product Management ↑ scope expansion

Own product vision, growth strategy, and roadmaps for a global platform — leading product across Product, Design, and Data, and directing capital allocation against business outcomes. Launched Smart Profile and Smart Sync, the portfolio's biggest 0-to-1 build — students upload a document once, the platform reads it and extracts their information, and every document syncs automatically between their profile and all of their applications. No more uploading the same file application after application. Built the application-rematch engine: 6,900+ replacement applications auto-created — 16% of new volume — converting at 13% in its first 90 days.

The automation portfolio moves applications through pipeline stages without manual touchpoints — median processing time down 35% in six months, 40,000+ operations hours saved a year. Personally built five products in-role — DocuShield document fraud detection, UK Visa Interview Prep, Job Insights, an Application Assistant answering from live application data, and AB Product Brain, the intelligence engine that gives product, engineering, and leadership plain-English answers from every system in the company.

When the market contracted, the product org absorbed the work of the design, data, and program-management functions — I rebuilt how PMs operate so fewer people carry more scope: PMs design, query, and prototype themselves, on frameworks and tools I built and trained them on. Coach the PM team on portfolio strategy, OKRs, and resourcing, and run exit interviews with churned partners myself.

Director, Program Management (Product) ↑ promoted

Set product OKRs with executive leadership and ran delivery across 15 engineering teams — the operating cadence of quarterly operational reviews and funding trade-offs that pointed engineering capacity at growth. Ran delivery cross-functionally across the organization — sales, CX, support, and operations behind one plan — through the platform's peak years: 750K+ applications created and 310K+ submitted in a single year, zero-downtime peak seasons.

Built the frontline feedback loops wiring customer support and sales insight into product priorities — lifting CSAT 25%. Worked directly with a company co-founder on capital allocation and growth bets.

Program Manager, Cloud Services

Joined during hypergrowth to stabilize platform infrastructure as engineering scaling outpaced internal tooling. Built the AWS foundation, CI/CD pipelines, and release train end to end; onboarded 15 engineering teams; ran the cloud security programs that shut down bot and data-scraping attacks. Promoted to Director within 13 months.

Senior Consultant (Product Owner)

Embedded at Manulife as Product Owner and technical SME: led the product rollout of an enterprise-wide multi-factor authentication program, modernized member statements and tax-slip reporting into automated, audit-compliant delivery, and translated regulatory mandates into platform capabilities engineering could build. Built the release governance that made delivery predictable in a regulated environment.

Program Manager — Product Owner, LifePRO ↑ promoted

End-to-end product ownership of LifePRO — a core insurance policy administration platform — for CNO Financial Group: the complete cycle from client requirement to shipped feature to measured adoption. Took enhancements directly from client executives, converted them into prioritized roadmaps, and directed the 24-person cross-functional org that delivered them. Repositioned platform capabilities around how end users actually worked, and built the adoption dashboards that showed which features were used — evidence that steered every roadmap decision.

Project Manager

Delivered client platform integrations on LifePRO — the core policy administration system serving CNO Financial Group — end to end: scope, schedule, and the bridge between business stakeholders and engineering. Introduced structured sprint delivery into rigid waterfall handoffs, making releases predictable for a US insurer's core systems. Measured each release after it shipped against the value it promised the client, and fed that back into what got built next. Promoted to Program Manager with product ownership of the platform.

System Programmer Analyst

The bridge years: technical translator between business and engineering on the Wealth Management Accelerator platform. Designed feature expansions that let insurance clients launch new product lines; introduced agile cadences into waterfall delivery.

Software Engineer

High-availability financial transaction systems. Redesigned legacy mainframe modules to cut production defects and hold up under peak processing windows.

Systems Engineer

Where it started: high-volume mainframe systems (COBOL/JCL) for enterprise financial clients. Client-facing from year one — gathering requirements, shipping production code, owning the fix when batch jobs broke at 2 a.m.